Unmixed skincare, kept simple.
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Shipping policy

Shipping policy

Where we ship
We currently ship to [United States].

Processing time
Orders are processed within [1-3] business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. Products may ship from different partner warehouses, so one order can arrive in more than one package.

Shipping methods and delivery times
Shipping methods and estimated delivery times are shown at checkout based on your address. Estimates for [United States] are [8-15] business days after dispatch. International orders may take longer. Estimates aren't guaranteed, and delays can happen because of carriers, customs, weather, or peak periods.

Shipping costs
Shipping costs are calculated at checkout and shown before you pay.

Tracking
You'll receive an email with a tracking number when your order ships. Tracking information may take up to [48] hours to appear.

Customs, duties, and taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country. These are the customer's responsibility and aren't included in the product price or shipping cost unless we state otherwise at checkout.

Address accuracy
Please check your shipping address before you place your order. We can't change the address after an order has shipped. If a package is returned because the address was incorrect, the customer may be charged for reshipping.

Lost or delayed packages
If your order hasn't arrived within [10-12] business days after the estimated delivery window, contact us at [vanne2008@yahoo.com]. We'll look into it with the carrier and our supplier. If tracking shows the package was delivered, we'll work with you to find a solution, but we can't always recover a package that tracking marks as delivered.

Damaged packages
If your order arrives damaged, follow the steps in our Refund and return policy.

Questions
Email us at [vanne2008@yahoo.com].

Last updated: [10-25-2026]